WEDDING & EVENT STATIONERY THAT'S TAILORED TO YOU
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Terms and Conditions
Welcome to Vows and Visions! By engaging with our design, printing, content creation, or business services, you agree to the following Terms and Conditions and enter into a binding agreement. Please read them carefully before proceeding.
General Terms
Welcome to Vows and Visions! Before you start your journey with us, please read our Terms and Conditions carefully. By engaging with our design, printing, or business services, you agree to these terms and enter into a binding agreement.
Copyright
All designs, artwork, images, and content created by Vows and Visions remain our intellectual property. These cannot be used, copied, modified, or reproduced in any form without written consent.
Publication
We may use images of your stationery or content for promotional purposes on our website and social media. Personal information (like event dates) will be obscured if shared before your event. Please let us know in advance if you would prefer we do not use your work in this way.
When sharing our work online, please credit Vows and Visions.
Stationery, Design and Print Services
Payment Terms
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A 50% non-refundable deposit is required to commence custom design services.
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The remaining balance must be paid in full before printing and release of materials.
Late Payment Penalties
If an invoice is not paid by the due date, a late penalty of 3% of the total invoice cost will be added per day. Continued non-payment may result in services being paused or cancelled.
Deliver (Australia)
All orders are shipped from Sydney via Australia Post. Tracking numbers are provided.
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Standard Delivery: 2-8 Business Days
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Express Delivery: 1-4 Business Days
Shipping Costs
Invitations & On-The-Day Stationery
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Regular Shipping: $15.00
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Express Post: $18.00
Large Format Signage (A1 and A2 Signs)
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Regular Shipping: $35.00
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Express Post: $50.00
Design Timeframes
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Initial Proofs: Sent within 5 business days of receiving your completed form.
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Digital Printing: 10 Business Days + Shipping
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Letterpress/Foil: 15-20 Business Days + Shipping
Delays in client feedback or approval may extend these timeframes.
Artwork Proofing
Please review all artwork proofs carefully, including spelling, design, and layout. Once artwork is approved, Vows and Visions is not responsible for any errors. Reprinting due to overlooked mistakes will be at the client’s expense.
Corrections before production may incur a fee.
Colour Variations
Printed colours (CMYK) may differ slightly from what you see on screen (RGB). Vows and Visions is not responsible for such variations or for differences across print mediums and suppliers.
Refunds & Cancellations
Refunds are based on the order stage:
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Before Artwork Approval: The 50% deposit is non-refundable.
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After Artwork Approval or Print Production: No cancellations or refunds accepted.
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Illustrations: As these are bespoke, no cancellations or refunds are accepted.
Loss or Damage
We package your order with care and provide tracking. Vows and Visions is not liable for items lost or damaged in transit. Issues must be reported within 5 business days of delivery.
We are also not responsible for lost items once invitations have been mailed.
International Orders
Clients are responsible for any customs duties, taxes, or delays caused by international shipping. Vows and Visions is not liable for these additional costs or issues.
All invoices are in AUD, and full payment must be received before orders are dispatched.
Content Creation Services
Payment Terms
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A 30% non-refundable deposit is required to secure your booking.
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The remaining balance must be paid in full at least 1 month before your wedding date.
Late Payment Penalties
Unpaid invoices will incur a late penalty of 3% of the total invoice cost per day past the due date. Delayed payment may affect our ability to deliver content on time.
Delivery & Timeframes
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Raw Content: Delivered within 48 hours of your wedding.
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Edited Reels: Delivered within a few weeks post-wedding.
Refunds & Cancellations
Refunds are based on the order stage:
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Before Content Delivery: Deposits are non-refundable.
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After Content Delivery: No cancellations or refunds are accepted.
Promotional Use
Vows and Visions may use video or photo content created at your wedding for promotional purposes. Please advise us in advance if you prefer not to have your content shared.
Contact & Disputes
If you have any concerns about these terms or your order, please contact us as soon as possible. Open communication is important to us, and we are committed to resolving any issues professionally.